Frequently asked questions

Only the drivers explicitly registered on the first page of the rental agreement are allowed to drive. One additional driver can be added completely free of charge. Any extra driver beyond the first two will be charged a small fee which is shown in during the booking process.

Standard drivers: You must be at least 22 years old and have held a valid driver's license for a minimum of 2 years (with no major endorsements).

Young drivers (18-21 y.o.): Allowed, but subject to a Driver age fee and our Premium insurance package is mandatory.

Senior drivers (71-80 y.o.): Subject to a Driver age fee.

International licenses: All European and Latin-character licenses are fully accepted. Licenses printed in non-Latin characters (e.g., Arabic, Chinese, Cyrillic) must be accompanied by an International Driver’s Permit (IDP).

We operate a highly efficient Meet & Greet service. Because we do not use a traditional physical front office, our representative will meet you directly at your chosen location:

• Korcula City (ferry port): Our representative will meet you directly at the port where the ferry (catamaran) arrives. In almost all cases, our staff member will arrive in your actual reserved rental vehicle to pick you up and drive you to the nearby designated completion area. This ensures a quick handover and saves you from walking in the summer heat.
• Korcula Domince (ferry port): You will collect the vehicle directly at the port area. Our representative will be waiting for you upon your ferry's arrival holding a sign with your name or the Korcula Experts logo.
• Vela Luka (ferry port): You will collect the vehicle directly at the port area near the arrival terminal, where our staff member will meet you upon arrival.

Prior to your rental start date, our team will contact you via WhatsApp or Email to confirm the exact coordinates and coordinator details.

We highly recommend booking as early as possible, especially for travel during the peak summer season (June to September).

• Availability: Our fleet on the island is limited, and popular car categories tend to sell out months in advance. Booking early guarantees your vehicle and secures the best rates.

Our fleet consists solely of automatic vehicles. We do not rent manual cars, ensuring you a smooth, stress-free, and comfortable drive along the island's scenic roads.

Yes, modifying your reservation is quick and easy!

• Self-service: Upon completing your booking, you will receive a confirmation email containing a secure login link. By clicking this link, you can log directly into your personal booking dashboard to adjust your rental dates, change pick-up/drop-off locations, or add extra insurance packages and accessories.

Please note that modifications are subject to vehicle availability and potential price adjustments based on seasonal rates.

To secure your vehicle, a 30% prepayment is required at the time of online booking. The remaining 70% balance is paid on-site upon vehicle collection.

• Cancellation more than 7 days before: If you cancel your reservation 7 days or more before your scheduled pick-up date, you will receive a full refund of your prepayment, minus a fixed €30,00 administration and transaction fee.
• Late cancellation & no-show: If you cancel less than 7 days prior to your rental start time, or fail to show up for your handover, the 30% prepayment is strictly non-refundable to compensate for the blocked vehicle and lost availability.

While we always guarantee a vehicle for your booking, unexpected events beyond our control (such as a severe accident by a previous renter or force majeure) may cause a vehicle to become unavailable. In these rare cases, we will immediately upgrade you to a larger vehicle size at no extra cost (subject to availability). If no alternative vehicle is available on the island, we will issue a full 100% refund of your prepayment. Please note that Korcula Experts cannot be held liable for any secondary travel expenses or consequential losses caused by such non-availability.

Our standard rate includes:

Third-Party Liability (TPL),

Collision Damage Waiver (CDW),

Theft Protection (TP).

This limits your financial liability in case of an accident to a maximum deductible (excess) amount, which depends on the car category and is pre-authorized as a deposit on your credit card.

Our Medium rate includes everything in the standard Start rate, plus:

• Super CDW (SCDW): This enhanced protection significantly reduces or eliminates your deductible (excess) for vehicle damage in the event of an accident.
• Personal Accident Insurance (PAI): This covers the personal belongings of the driver and immediate family members traveling along, and provides financial protection in case of death or permanent disability.

This pack covers most incidents but excludes specific areas like tyres, windscreen, and underbody damage. A reduced pre-authorized deposit will apply to your credit card.

Our Premium rate offers our most comprehensive, full-protection coverage. It includes everything in the Medium package, plus:

• Windscreen, Lights, and Tire Protection (WUG): This completely eliminates your financial liability for any damage to the vehicle's tyres, windshield, or other windows.
• Overhead and Underbody Damage: This eliminates your financial liability for any damage occurring to the vehicle's roof or areas below the bottom door seals and bumpers.

With this full-protection package, your financial liability is brought down to zero excess for all covered incidents, and a €0,00 hold will be applied to your credit card for damages.

The following damages are never covered, making the renter 100% financially liable:

• Wheel rim & curb damage: Excludes all rim, alloy, hubcap, and tire sidewall damage from curbs or potholes (WUG only covers regular punctures).
• Off-road driving: Driving on unsealed, gravel, or dirt roads voids all insurance, making the renter fully liable for all resulting vehicle damage.
• Gross negligence: Includes driving under the influence, leaving the car unlocked, or losing keys/documents.
• Mechanical damage: Covers burnt clutches, engine damage from oil shortage, or misfueling.
• Interior damage: Includes burns, tears, or deep stains, plus a €75.00 deep-cleaning fee for excessive dirt or wet swimwear stains.

You are strictly obligated to immediately report any incident or accident to our office and to the police (Phone: 192). You must record the details of all participants involved.

⚠️ 🚨 CRUCIAL: Even if you purchased our Medium or Premium insurance package, you will be charged the full deductible (excess) amount if you fail to secure an official police report.

We operate on a Like-for-Like fuel policy. You must return the vehicle with the exact same fuel level as recorded at pick-up (e.g., 5/8 tank), unless you opted for our Pre-purchase fuel option.

• Underfilled fuel: If the car is returned with less fuel, you will be charged for the missing petrol at the local market price per liter, plus a refueling service charge of €40.00.
• Overfilled fuel: There are no refunds or compensations for any unused or extra fuel left in the tank upon return.

We offer a grace period of 1 hour free of charge for late returns.

• After 1 hour: If you return the car more than 1 hour late without prior written agreement, additional rental charges will continue to apply, and you will remain fully liable for any potential damages.
• Early returns: Please note that we do not offer any refunds or credits if you decide to return the vehicle earlier than specified in your agreement.

Yes, picking up or returning the vehicle outside of our standard business hours (08:00-20:00) is possible, but it is strictly by prior agreement only.

• Out of office fee: A fixed fee of €50.00 applies to any pick-up or return scheduled outside of regular hours (for example, early morning pick-ups at 07:00 or late evening returns at 20:30).
• Mandatory handover: An employee must always be physically present to hand over or officially inspect and receive the vehicle. Leaving the vehicle unattended or dropping off the keys without a staff member present is strictly prohibited. If done without approval, you will remain fully liable for any damage or theft, and rental charges will continue to accrue.

We deliver a clean vehicle to you and expect it to be returned in the same condition.

• Cleaning fee: If the car interior is returned excessively dirty, stained, or soiled (such as sand, mud, or upholstery stains from wet swimwear), a fixed deep-cleaning fee of €75.00 will be charged locally at drop-off in accordance with Article 7.
• Smoking: Smoking inside the vehicle is strictly prohibited. Any cigarette burns or persistent smoke odors will automatically trigger the interior deep-cleaning fee.

Yes, one-way rentals between our designated island locations are possible, provided this is requested and approved during the booking process.

• One-way fee: Depending on the selected drop-off location, a specific one-way fee may apply, which will be calculated and clearly displayed during your online checkout.
• Unapproved returns: Dropping off the vehicle at a different location without prior written confirmation from our office is strictly prohibited and will result in additional recovery penalties.

We accept cash, Mastercard, and Visacard for the car rental payment. Please note that for the security deposit, a valid credit card (Mastercard or Visa) in the main driver’s name is mandatory.

Upon vehicle collection, a security deposit dependent on your car category and insurance package will be pre-authorized on your credit card.

• Release time: If the vehicle is returned on time without new damage or theft, the hold is immediately authorized for release upon return.
• Bank processing: Please note that your credit card issuer’s rules apply to your account being credited. It usually takes 15 to 30 days for the released funds to become visible on your statement. This processing time is determined solely by your bank, not by us.

The renter is personally, fully, and permanently responsible for all traffic, speeding, and parking violations that occur during the rental period.

• Delayed fines: Because official traffic fines are often forwarded by authorities weeks or months after the rental has ended, your liability remains active even after your security deposit has been fully released.
• Driver nomination & surcharge: When a fine is sent to our office, we are legally required to formally forward the main driver's personal and contact details to the relevant authorities. The authority will then issue the fine directly to your home address for you to pay. For processing this mandatory legal paperwork, we will automatically charge your credit card on file for our administration surcharge of €30,00 per violation.

All rental agreement calculations and charges are conducted in Euros (€).

• If a currency conversion is required on-site, the official Croatian National Bank exchange rate will be used.
• Your invoice will show charges in Euros. These will be sent to your credit card company, which will convert them into your home currency and post them to your statement using their own exchange rates.

We always strive to resolve any issues immediately during your rental period.

• Time limit: If you wish to file a formal complaint after your rental has concluded, it must be submitted in writing to our Renter Services team within 30 days after your rental agreement ends.
• Resolution: In accordance with Article 16, any claims or complaints submitted after this 30-day period will not be taken into consideration. We aim to acknowledge your email within a few days and resolve all queries within 14 days.

Unlimited mileage is included in our daily rates, subject to our fair usage policy. For general rentals, you are allowed up to 600km per day, with a standard monthly limit of up to 4.500km. Any extra kilometers driven beyond this policy will be charged at €0,20 per kilometer.

Cross-border driving is subject to strict country limitations to ensure your insurance remains valid:

• Direct neighboring countries only: You are only permitted to cross the border into countries that directly neighbor Croatia. This means you can drive into Slovenia, Hungary, Bosnia & Herzegovina, Serbia and Montenegro.
• Strictly prohibited: Driving any further than these direct neighboring countries (such as traveling into Italy, North Macedonia, Albania, Greece, or anywhere else in Europe) is strictly prohibited.
• Insurance void: Driving into a prohibited country without explicit written permission from our office will completely void all insurance coverage, making you 100% financially liable for the full value of the vehicle and any damages.

   

No, driving on unpaved roads, macadam, gravel paths, dirt tracks or beaches is strictly prohibited.

• Insurance void: Our vehicles are not insured for off-road driving. Entering an unsealed road will completely void all insurance coverage (including Medium and Premium packages).
• 100% Total liability: Once the insurance is voided, the renter becomes 100% financially liable for any and all damages to the vehicle, regardless of where the damage occurs or how it was caused, up to the full replacement value of the car. 

No modifications or assembly swaps are allowed without prior written authorization.

• Maintenance: We professionally service vehicles before and during the season, monitoring oil and fluids. Renters must maintain tyre pressures and check fluid levels on the road.
• Oil warning: Contact the office immediately if an oil light appears before adding fluids, authorized top-ups are refunded upon presenting receipts at drop-off.

Keep the rental agreement, registration/condition documents, and insurance papers inside the vehicle at all times.

You are responsible for keeping the key safe and the car locked.

• Water damage: Swimming or entering water with the key is prohibited and treated as a complete key loss due to electronic damage.
• Replacement: Lost or damaged keys incur the official dealer replacement cost plus the updated administration fee of €30,00.
• Theft: Theft protection is voided if the vehicle is stolen and keys cannot be returned.

We guarantee that all child, infant, and booster seats are delivered clean and safety-certified. You are required to return them in the same hygienic and functional condition.

• Extreme dirt/stains: If a seat is returned with severe food stains, vomit, or heavy soiling that requires professional deep-cleaning, a fixed €50,00 cleaning fee will be charged.
• Damage or loss: If a child seat is returned broken, missing parts, involved in an accident, or damaged in a way that compromises its safety standard, it will be classified as a total loss. You will be charged the full replacement cost of a brand-new seat of the same model, plus our standard €30,00 administration surcharge.

Our road assistance add-on acts as a professional coordination and emergency help service to get you back on the road as quickly as possible.

• What we do: By selecting this option, you gain priority access to our 24/7 emergency support line. In the event of any issue, breakdown, or accident, our office will completely handle the logistics for you—such as contacting, coordinating, and dispatching local mechanics, mobile service units, or tow trucks directly to your location on the island.
• What you pay: Please note that this add-on covers the coordination and dispatch service only. Any and all third-party expenses resulting from the incident-including but not limited to official towing fees, mechanic labor costs, replacement parts, or call-out charges-are not covered by this fee and must be paid fully and directly by the renter.

For your convenience, we offer a personalized delivery and pickup service directly to your accommodation (available if your stay is within 10km from our Korcula office).

• Within 10 km: The standard flat rate displayed on the website (€35,00 per service) applies if your accommodation is located within a 10 km driving distance from our main Korcula office.
• Beyond 10 km: If your location is further than 10 km away, you can still request this service. Our team will review your booking and contact you directly to propose a customized, adjusted price based on the actual distance and travel time.
• Punctuality & no-show: You must be physically present at the agreed location and time for the handover. Our staff member will wait for a maximum of 20 minutes. If you miss the appointment without prior notice, it will be classified as a no-show. The service fee will not be refunded, and any rescheduled delivery will be charged as a new service (€35,00).
• Condition inspection: Just like at our office, a full vehicle condition form must be reviewed and signed at your location before taking or returning the car. You remain fully liable for the vehicle until the official handover inspection is completed by our staff member.

No need to worry at all. We monitor your flight status in real-time using your flight number. Your professional driver will adjust their arrival schedule automatically, and your booking includes a complimentary 45-minute waiting time at the airport terminal from the moment you land, completely free of charge.

We synchronize your entire journey with the local ferry timetables. Your fixed transfer price already includes all standard ferry crossing fees for the vehicle. Our team manages the logistics seamlessly, so you can sit back and enjoy the scenic crossing.

We ensure a completely seamless meetup through active, personal communication. Our team will contact you via WhatsApp before your trip, and we will touch base again the moment you land. Your exact pickup location depends on your arrival point:

• Split airport: Your professional driver will welcome you directly inside the main arrivals terminal building.
• Dubrovnik airport: Your driver will meet you right outside the main terminal exit, directly at the designated taxi and private transfer pickup zone.
• Local island rides: Your driver will meet you directly at the doorstep of your specified accommodation address or ferry pier.

Because we stay in direct contact with you throughout your travel day, you will always know exactly where to find us for a smooth, personalized welcome.

No, we believe in 100% transparency. All standard holiday luggage is fully included in your fixed rate. We also provide certified infant-, child- or booster seats completely free of charge. Simply let us know your requirements during the booking process.

We happily cater to all your travel plans. In addition to our premium airport connections to Dubrovnik and Split, we provide private local transfers between any villages, bays and ferry ports right here on Korcula island.

We offer complete transparency with a flexible 7-day policy. If you cancel your transfer 7 days or more before your scheduled pickup, you will receive a full refund of your 30% prepayment, minus a fixed €30,00 administration fee. For cancellations made within 7 days or in the case of a no-show, the prepayment is non-refundable to cover the reserved vehicle and driver.
 

Our standard transfer services operate smoothly between 08:00 and 20:00. If your travel plans require an early morning pickup (05:00 – 07:59) or a late evening journey (20:01 – 23:59), we happily accommodate your schedule. An out-of-hours service fee applies to these custom bookings, calculated at 50% of your standard ride price up to a strict maximum cap of €50,00. This ensures your private driver is dedicated entirely to your off-peak arrival without unexpected pricing surprises.

To make your journey as seamless as possible, we secure your vehicle with a 30% secure online prepayment. For the remaining 70% balance on-site, we welcomingly accept cash (Euros), Mastercard, or Visacard directly upon meeting your driver.

Absolutely! Your comfort is our priority. For long transfers from Split or Dubrovnik, we naturally plan refreshing restroom stops along the way. Additionally, if you would like to make a brief stop at a local supermarket to stock up on essentials for your accommodation, simply let your driver know, we are happy to accommodate this at no extra charge.

Yes, we love welcoming you with authentic island hospitality. Your driver travels with a dedicated 12v cooling box to ensure we can offer you complimentary, ice-cold water (still or sparkling) the moment you step into the vehicle after a long flight.

Yes, exploring the island at your own pace is the ultimate way to experience Korcula. You can easily hire our professional drivers and private vehicles for your own curated island tour. Simply reach out via our contact form or WhatsApp to design your perfect custom itinerary.

To ensure a pristine, fresh and premium environment for all our guests, smoking (including e-cigarettes and vaping) is strictly prohibited inside all vehicles. Light, clean snacks and bottled drinks are welcomingly allowed, especially when traveling with young children.

Gratuities are entirely optional and never mandatory. All operational costs, ferry fees and service charges are already 100% included in your transparent, fixed rate. If you feel your professional driver provided an exceptional, personalized experience, a gratuity is always warmly appreciated as a personal thank you.