Frequently asked
Everything you wanted to know about private transfers
Booking, payment, flight tracking, luggage, child seats, what happens if your plane is late. If your question isn't here, message us - we usually reply within a few hours.
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Quick answers to the questions we hear most
From flight delays and ferry connections to car seats and extra luggage - these cover the basics. Use the search box if you're looking for something specific.
🚐 Pickup & logistics
What happens if my flight is delayed? +
No need to worry at all. We monitor your flight status in real-time using your flight number. Your professional driver will adjust their arrival schedule automatically, and your booking includes a complimentary 45-minute waiting time at the airport terminal from the moment you land, completely free of charge.
How are ferry tickets and schedules handled? +
We synchronize your entire journey with the local ferry timetables. Your fixed transfer price already includes all standard ferry crossing fees for the vehicle. Our team manages the logistics seamlessly, so you can sit back and enjoy the scenic crossing.
Where exactly will my driver meet me for the pickup? +
We ensure a completely seamless meetup through active, personal communication. Our team will contact you via WhatsApp before your trip, and we will touch base again the moment you land. Your exact pickup location depends on your arrival point:
- Split airport: Your professional driver will welcome you directly inside the main arrivals terminal building.
- Dubrovnik airport: Your driver will meet you right outside the main terminal exit, directly at the designated taxi and private transfer pickup zone.
- Local island rides: Your driver will meet you directly at the doorstep of your specified accommodation address or ferry pier.
Because we stay in direct contact with you throughout your travel day, you will always know exactly where to find us for a smooth, personalized welcome.
Is there an extra charge for luggage or child seats? +
No, we believe in 100% transparency. All standard holiday luggage is fully included in your fixed rate. We also provide certified infant-, child- or booster seats completely free of charge. Simply let us know your requirements during the booking process.
📋 Booking & conditions
Can I book a local transfer on the island or only airport rides? +
We happily cater to all your travel plans. In addition to our premium airport connections to Dubrovnik and Split, we provide private local transfers between any villages, bays and ferry ports right here on Korcula island.
What is your cancellation and refund policy? +
We offer complete transparency with a flexible 7-day policy. If you cancel your transfer 7 days or more before your scheduled pickup, you will receive a full refund of your 30% prepayment, minus a fixed €30,00 administration fee. For cancellations made within 7 days or in the case of a no-show, the prepayment is non-refundable to cover the reserved vehicle and driver.
How do after-hours pickups work and are there extra fees? +
Our standard transfer services operate smoothly between 08:00 and 20:00. If your travel plans require an early morning pickup (05:00 – 07:59) or a late evening journey (20:01 – 23:59), we happily accommodate your schedule. An out-of-hours service fee applies to these custom bookings, calculated at 50% of your standard ride price up to a strict maximum cap of €50,00. This ensures your private driver is dedicated entirely to your off-peak arrival without unexpected pricing surprises.
Which payment methods do you accept for transfers? +
To make your journey as seamless as possible, we secure your vehicle with a 30% secure online prepayment. For the remaining 70% balance on-site, we welcomingly accept cash (Euros), Mastercard, or Visacard directly upon meeting your driver.
🥂 On the road & custom requests
Can we make stops for restrooms or grocery shopping during long transfers? +
Absolutely! Your comfort is our priority. For long transfers from Split or Dubrovnik, we naturally plan refreshing restroom stops along the way. Additionally, if you would like to make a brief stop at a local supermarket to stock up on essentials for your accommodation, simply let your driver know, we are happy to accommodate this at no extra charge.
Do you provide refreshments during the journey? +
Yes, we love welcoming you with authentic island hospitality. Your driver travels with a dedicated 12v cooling box to ensure we can offer you complimentary, ice-cold water (still or sparkling) the moment you step into the vehicle after a long flight.
Can we hire a private driver for a custom island tour? +
Yes, exploring the island at your own pace is the ultimate way to experience Korcula. You can easily hire our professional drivers and private vehicles for your own curated island tour. Simply reach out via our contact form or WhatsApp to design your perfect custom itinerary.
What is your policy on smoking or eating inside the vehicle? +
To ensure a pristine, fresh and premium environment for all our guests, smoking (including e-cigarettes and vaping) is strictly prohibited inside all vehicles. Light, clean snacks and bottled drinks are welcomingly allowed, especially when traveling with young children.
Are gratuities for the driver expected or included in the price? +
Gratuities are entirely optional and never mandatory. All operational costs, ferry fees and service charges are already 100% included in your transparent, fixed rate. If you feel your professional driver provided an exceptional, personalized experience, a gratuity is always warmly appreciated as a personal thank you.
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