Frequently asked
Everything you wanted to know about private transfers
Booking, payment, flight tracking, luggage, child seats, what happens if your plane is late. If your question isn't here, message us - we usually reply within a few hours.
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On-time guarantee
We track your flight and ferry
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Fixed prices
No surge, no surprises
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Meet & greet
Driver waits at your pickup location
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English-speaking driver
We speak more languages
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Quick answers to the questions we hear most
From flight delays and ferry connections to car seats and extra luggage - these cover the basics. Use the search box if you're looking for something specific.
How early should I book a transfer? +
Edit this answer in the dashboard → FAQs tab.
Didn't find what you were looking for?
Send us a message with your flight details and we'll get back to you within a few hours - usually faster.
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